Privacy Policy

📄 Technificent – Privacy Policy

At Technificent, your privacy matters to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or make a purchase.

By using our website, you agree to the practices described below.

1. Who We Are

Technificent (“we”, “our”, “us”) is a South African online retailer specializing in certified pre-owned tech.

Website: www.technificent.co.za
Email: info@technificent.co.za
WhatsApp / Call: 071 234 5169

We are committed to protecting your personal data in compliance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

We collect personal information only when necessary to provide our services.
This may include:

Full name
Contact details (email, phone number, address)
Payment and billing information
Order history and preferences
Communication records (emails or WhatsApp messages)

We may also collect non-personal data such as browser type, device information, and website usage patterns to improve our online experience.

3. How We Use Your Information

Your information is used to:

Process and deliver your orders
Provide customer service and support
Send order confirmations, invoices, or tracking updates
Improve our website and service offerings
Communicate promotions, special offers, or updates (only if you’ve opted in)

We do not sell, rent, or trade your personal information to any third parties.

4. Information Sharing

We share your data only when required to complete your order or comply with the law.
This may include:

Courier companies (for deliveries)
Payment gateways (to process secure payments)
IT service providers (for website hosting or maintenance)

All third parties are required to keep your information secure and use it only for the purpose provided.

5. Data Protection & Security

We implement industry-standard safeguards to protect your data from unauthorized access, loss, or misuse.
This includes encryption, secure payment processing, and limited access to personal data within our business.

While we take all reasonable precautions, no online platform can guarantee 100% security. You use our services at your own risk.

6. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction or deletion of inaccurate or outdated data
Withdraw consent for direct marketing at any time
Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

To exercise these rights, contact us at info@technificent.co.za.

7. Cookies & Analytics

Our website may use cookies or similar technologies to enhance user experience, analyze site traffic, and personalize content.
You can adjust your browser settings to refuse cookies, though this may limit some website functionality.

We may use tools such as Google Analytics or Meta Pixel for anonymous traffic monitoring and marketing insights.

8. Retention of Data

We retain personal information only as long as necessary to:

Fulfil the purposes it was collected for
Comply with legal or accounting requirements
Resolve disputes or enforce agreements

Once data is no longer required, it will be securely deleted or anonymized.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with a new “Last Updated” date.
By continuing to use our website after updates, you accept the revised policy.

10. Contact Us

If you have any questions, concerns, or data access requests, please contact us:

📧 Email: info@technificent.co.za
📞 WhatsApp / Call: 071 234 5169
🌐 Website: www.technificent.co.za